Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

This Return and Refund Policy is in addition to any mandatory consumer rights that apply in the country where you live. Nothing in this policy limits rights that cannot legally be excluded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopreket.com. You can always contact us for any return question at support@shopreket.com.

If your return is accepted, we will provide instructions on how and where to return your item. For change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise or applicable law requires otherwise. If an item is defective, damaged, incorrectly supplied or not as ordered, Reket will cover reasonable return or replacement shipping costs.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products (for example special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.

Items specifically identified as final sale may not be eligible for change-of-mind returns where permitted by applicable law. This does not affect your rights in relation to defective, damaged, incorrectly supplied or misdescribed goods, or any other mandatory consumer rights.

International returns
International returns must first be authorized by Reket. Please do not send an international return without first receiving return instructions from us. Any customs documentation required for the return must follow the instructions we provide.

Refused and Unclaimed International Orders
If an international shipment is refused or left unclaimed because import duties, taxes or carrier fees are not paid, the parcel may be returned to Reket. Where legally permitted, return shipping costs, customs charges, carrier fees and non-refundable outbound delivery costs may be deducted from any refund.

Any remaining refund will be processed after the returned order is received and inspected.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopreket.com.